frequently asked questions

The list of frequently asked questions should address many of your initial queries. However please feel free to contact us directly.

You are provided with a dedicated email address which connects you to our technical department. We endeavour to respond by return, often dealing with your enquiry immediately. You are also assigned a project manager who you can also contact for assistance and advice. fileye is also fully documented.
You can choose to install fileye on your own hardware and access it using your web browsers across your own network. Alternatively you can enlist the services of an Internet Service Provider (ISP) and have fileye hosted by them. Refer to the technical documentation for more information.
We have written routines to allow you to import your data from spreadsheets. The routines are fully documented in the online help, and more can be found on the features page.
No, you do not pay on a per record basis, and there is no limit to the number of records you can add into fileye. fileye is licensed based upon the number of users.
Yes, and fileye is supplied pre-configured with all of the common Intellectual Property types. You are also able to add new types when you need them.
You can store electronic documents (of any type such as Word documents, spreadsheets, emails, pdf's, videos, sounds, logos etc.) against each Case and also against any Contact. See the features page for more information.
Anywhere you see an email address, you can click on it and fileye will invoke your desktop email client. We have also written an extremely clever Microsoft Outlook addon which can automatically assign incoming and outgoing emails to the correct Case in fileye. See the features page for more information.
Yes, fileye is supplied with several useful reports, and you can even customize these and create as many of your own as you need. See the features page for more information.
fileye does allow you to grant access to your Clients. It is view only access, and when you configure the user you are able to restrict your Client's access so they can only see their portfolio. See the features page for more information.
You are entitled to all new versions (and also to hot fixes - interim fixes) at no extra charge. We email you whenever a new version is available, and each is fully documented.
Yes as most of the various selection lists and fields within fileye can be accessed under the System Data area of fileye. You are able to add to the extensive options we provide, or even remove ones which you feel are not relevant. This means fileye can grow and change as you do.
Yes you can. As well as being able to store data in Roman character sets, non-Roman (such as Cyrillic, Chinese, Hebrew etc.) character sets are also supported. See the multilingual page for more information.
Very little! fileye is so simple to learn and use that for the vast majority of our users, we have never provided any form of training. However, if you do feel you would like some we offer a maximum of 6 hours free of charge (depending upon your installation), and you are able to purchase additional training.
fileye can be used as soon as it has been installed. fileye is delivered with enough pre-configured data to allow you to start adding contacts, cases and diaries immediately. Of course you are then able to customize it further if you wish.
All changes made to your Case, Contact, Diary and System information are tracked and audited (including details of the user, the date and time and the changes made).
We actively encourage all fileye users to pass on any enhancements they feel would benefit fileye. Although we cannot promise to include all enhancements, we endeavour to include them where possible.