Fileye provides full training, has an excellent support team and continues to improve the product based on the customer feedback. Everyone is extremely friendly and response to questions is extremely prompt. Software updates are easy and seamless.
After an extensive review of the various IP file management vendors, we decided to use Fileye as the central file management system for our regional IP practice. We have since found the software user friendly and easy to configure to align with our existing work processes. Fileye’s support team has also been very prompt and professional in addressing the occasional questions that arose during the initial setup phase.
The support team of Fileye is highly efficient, friendly and very helpful, and the training is very nice.
Our firm has been using Fileye to exclusively manage our IP records since 2010. During that time the package has been continuously reliable. It’s also regularly upgraded and the upgrades are straightforward to install. Our administration staff have found it easy to learn Fileye and our occasional questions about upgrades and tweaks for our server have all been answered promptly, cheerfully and professionally by Steve and his team. I think Fileye is excellent value and a very solid product. It’s helped our productivity and I’m glad we found it.
As a Senior Paralegal on a boutique-IP firm Fileye is the faithful partner of my work.
Versatile, user friendly, smart. I had other experience with similar software, but Fileye is definitely the best, also because of the professionalism of the staff.
I am a sole user of Fileye as patent manager for a SME company and I appreciate the flexibility Fileye gives me in keeping overview of all dates, registration numbers, family relationship etc. of our domains, trademarks, patents and new ideas (especially the email and document storage which is user-friendly and makes documents easy to find).
Pillar IP, Inc. has been using Fileye docketing systems since its inception in October 2012. The system is easy to learn and use and is certainly full value for the relatively inexpensive cost. We use exclusively Apple products and although Fileye is not fully supported on Mac products, the support and advice offered by the team at Fileye to assist with updates and through the use of a third-party server, has made our use fairly seamless. We readily recommend this docketing system to experienced, hands-on, small to medium sized IP firms!
Fileye is a very robust, patent-office connected, user-friendly, web-based, and affordable solution for patents and trademarks and the customer service is extremely good.
We have been using Fileye for 3 years to manage our client’s IP portfolios and we have been very impressed and happy with the completeness of the system, ease of use and the ability to customize the reports per each client’s own needs. Backed by a very knowledgeable and friendly support team, all of which makes Fileye great value for us.
Fileye is very easy to use. So easy, in fact, I could use it with my eyes closed! Full training is given, the support is excellent and it has all the features you need to maintain your records.
The support team of Fileye is always working very fast and offers good advice.
fileye is an excellent system and each release brings better functionality and more improvements.
I have found fileye to be user friendly and the searching capability has been very helpful.
Value for money and excellent support!
A powerful, flexible record management system.